PDPM > Information for Businesses > Service Dog Etiquette for Businesses...
Complying with the terms of the Americans with Disabilities Act (ADA) is the most important thing your business can do to offer your customers with disabilities a positive experience. However, there are several other simple things you and your employees can do to make patrons with service dogs feel like valued customers and respected human beings.
- Educate all staff about service dog handlers’ rights under the ADA.
Each staff member and representative of your business should be well-versed in dealing with patrons with disabilities, including those with service dogs.
It is vital that all staff observe the fundamentals of service dog etiquette:
- Do not touch, distract or interact with the service dog in any way.
- Do not feed the service dog.
- Do not ask the handler personal questions about his or her disability.
Please Click Here to see our page about interacting with a service dog handler and pass the information provided on to your entire staff.
- Treat services dog handlers with the same respect you would treat any other customer.
- Greet a service dog handler in a friendly, welcoming manner and ask if he or she would like some help.
- Do not follow service dog handlers around your establishment unnecessarily.
- Offer a service dog handler the same assistance you would any other customer.
- Replace signs that state only guide dogs are permitted with signs that state only service animals are permitted.
- Educate other patrons about service dogs if the need arises.